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Who we are, what we do, and why we’re doing it.
A quick primer on how Get Satisfaction works — and how it can help you.
Use Get Satisfaction to benefit your business and your customers.
All the ink in the press about us and our new approach to customer service.
Five simple things that companies and customers can do to breed trust and satisfaction. Support the Customer-Company Pact
Community Guidelines
Get Satisfaction is a community of real people who collaborate on answers, solutions, and ideas about the products and services they love -- and the ones they wish were better. We invite you to make your mark here, but we do have a few rules — as few as possible. For everyone's sake, we are committed to enforcing these guidelines, as well as Get Satisfaction's Terms of Service.
Be your awesome self
People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. Have the courage to be you — instead of "Riot Grrrl 69". While not mandatory, we think you'll have a much better online experience when you stand behind your actual words.
Win friends and influence people
Get noticed! Get Satisfaction is designed for discovery, direct involvement, and personal recognition. Connect with people around your mutual interests. Talk about what you care about — your passions — in a way that reflects who you are.
Tell it like it is
We're into transparency, honesty, and truth. Don't misrepresent yourself or lie about your identity, affiliations, or age. This community is based on the contributions of real people who put their reputations on the line. Be one of them. Ask tough questions and reward the candor of others.
Have (good, clean) fun!
We're cheerleaders for any activity that encourages the spirit of fun, so long as it doesn't hurt other people. Please, no blonde jokes — or any words or images that come at the expense of others. Be sensitive to other users around you, and, in general, don't post sexual or violent material. Those things kill conversations, just like in real life.
Be constructive with your criticism
Professional critics have something to teach us: They foster healthy conversation and debate without ever attacking people personally. Think about that when responding to others, and ask yourself the question: Would you say it to their face?
Spread the wealth
Make the community a richer place by sharing your experience and insight. You may have the perfect answer to someone else's burning question. This is the substance of Get Satisfaction. It's how you give back to the community.
No hawking!
This is a community, not a baseball stadium. It's okay to talk up the products or services you love (or sell), but only if it's relevant to the conversation. If you're here to plant a ton of links to your Web site without doing much else, your comments will likely be flagged as spam or "crass commercialism."
Keep the peace
If you see content that crosses the line of acceptability (including spam) please mark it "Flag for Review." We'll remove flagged items if we agree that they're no good.
Don't be naughty
Make sure you have the right to publish any content you post to Get Satisfaction, and don't violate the privacy of others.
Be fruitful, but don’t multiply
Don’t create multiple accounts to violate these guidelines, game the system, or harass and deceive other users.
No trolls!
If you're not sure whether you're a troll, read up on it here.
Those boots were made for walking
If Get Satisfaction isn't for you, there's always the door. We'll miss you, but we'd hate for you to stick around if you're unhappy.
Thank you for considering these rules, which are, themselves, carefully considered. As with any community, it's up to each of us to create and participate in open conversations that can bring us together — and sometimes tear us apart. Our hope is that by sharing our passions we will grow more passionate, more wily, maybe even a little crazy, but we always pledge to be engaged and open to other voices.
— Amy Muller, Chief Community Officer
