Five simple things that companies and customers can do to breed trust and satisfaction. Support the Customer-Company Pact
Press and Event
Turning Customer Service on its Head
Get Your Complaints Answered: Here's One Satisfied Customer
How Companies Use Twitter to Bolster Their Brands
Does a New Website Hold the Secret to Great Customer Service?
On the Internet, Everyone Can Hear You Complain
Get Satisfaction Announces API - Look Out Corporations of the World
Customer Service Gets Serious in 2008
Upcoming Events & Appearances
Defrag 2008 Conference
November 3-4, 2008, Denver, CO
Thor and Lane present a revised version of Be Like the Internet, showing how alternative organizational structures can benefit from network-enabled ideas and technologies.
Get Satisfaction recently appeared at SXSW in Austin, Texas. Thanks go out everyone who came to our Meetup and everyone else who joined us at the most interesting event of the year. You can read all about our favorite memories of the conference here.
Customer Service Is the New Marketing
For our one-day Summit, we commandeered the Golden Gate Club in San Francisco’s Presidio on February 4th to talk about innovations that can spring from the marriage of customer service and social networking. Speakers from Zappo’s, Virgin, The Geek Squad, and many more joined Alex Frankel, author of “Punching In,” to share forward- thinking ideas about how to turn customers into evangelists.
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