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Release 2.0

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Early intelligence on the ideas, people, and companies poised to explode into the public consciousness

Brought to you six times a year in print, Release 2.0 delivers penetrating insight and thought-provoking analysis on the business and social impact of key technology trends. In Release 2.0, O'Reilly Radar gathers the best minds to provide an advance detection system for the future, spotlighting technology's inflection points and game-changing innovations.

The Next Generation of CRM
Issue 2.0.7, February 2008

From this Issue...

The Next Generation of CRM
By Jimmy Guterman
Customer relationship management systems are beginning to take on many of the trappings of social networks.

CRM 2.0: The Basics
A one-page guide to the most important players and concepts.

Social Graph Foo Report
A report from the near future, in which the people creating the next generation of CRM and social applications meet, not online but in person!

Social Privacy
By Michael Loukides
It’s the glue that will hold together the social graph.

The Number: A World of Numbers
By Nathan Torkington
We offer a series of key data points. How many people are really on Yahoo?