Support Hours
37signals customer support will get back to you within in a few hours during normal business hours (Mon-Fri 8AM - 5PM CST, 15:00 - 22:00 GMT). Emails received after hours will be responded to the next business day.

Basecamp
Basecamp Help Center
support@basecamphq.com

Highrise
Highrise Help Center
support@highrisehq.com

Backpack
Backpack Help Center
support@backpackit.com

Campfire
Campfire Help Center
support@campfirenow.com

General 37signals Support
support@37signals.com

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Our company and products have been mentioned in the following magazines
and newspapers.

Speedy

“Thank you for your speedy reply - I truly appreciate it!”
-Demi E.

Responsiveness

“I appreciate your help and responsiveness. And I appreciate your diligence when it comes to keeping data secure.”
-Michael G.

Quick response

“Thanks a lot for your quick response. Basecamp is a great product and one we would now certainly be lost without.”
-Callum L.

Great customer service

“As always, appreciate your very quick response- Great customer service!”
-Cilla T.

Never cease to amaze me

“Wow. Thanks for the quick response. You guys never cease to amaze me.”
-Martin G.

Rapid response

“Thanks for your rapid response, always impressive.”
-Stephanie J.

Such a quick response

“Such a quick response is rare with IT, or support. We are very impressed with your company software and it's currently working wonders for organizing our business. Again thank you!!”
-Curran S.

Prompt service

“Thanks again for the prompt service, you guys really know what customers want and need.”
George K.

100 stars for customer service

“You get 100 stars in my book for customer service!”
-Karen C.

Exceptionally great service

“You guys really work fast! Thank you so very much for exceptionally great service.”
-Peter S.

Appreciate your efforts

“At times like this, we realize what an important part of our business 37signals has become and really appreciate your efforts.”
-Kandace N.

Continued great service

“Thanks so much for your continued great service. We love Basecamp, but you have a zillion other customers who do too!”
-Victoria A.

Authentic and people-focused

“Keep up the excellent work, the great products, and the interesting blog and as long as you all keep doing what you're doing and keep staying authentic and people-focused, you'll continue to be one hell of a company (I know I talk about you ALL the time).”
-Rob B.

Swift response

“Your customer support rocks, thanks for the swift response.”
-Jim A.

Awesome support

“Awesome support, 37signals, a smaller company doing big things right.”
-Ben J.

Sincerely appreciated

“That is sincerely appreciated. Responses like this continue to reinforce my opinion of BaseCamp and 37signals.”
-Kelli H.

Great service

“Thanks for the great service you guys provide.”
-Tomas O.

Excellent service

“Thank you again for the excellent service.”
-Alessandro V.

Thank you for the service

“Just wanted to say thank you for the service and the constant upgrades, we enjoy using your CRM system, it makes our 4 offices (San Diego, Los Angeles, China, Israel) that much more effective.”
-Liad B.

So fast

“Thanks very much for replying to me so fast. I really appreciate that you are trying to help me.”
-Susan D.

Fast response

“Thanks for the fast response, by the way. Everyone really loves this software and your service.”
-Mark W.

Excellent customer service

“I just wanted to write and thank you for your EXCELLENT customer service during the service outage this morning. You could have left all of your users in the dark, but instead you communicated regularly on the status of the problem on your basecamphq page. I can't tell you how nice it was to know immediately that our data wasn't lost, what the problem was, and that everything would be fixed within a relatively short period of time. Your communication significantly reduced our anxiety during this problem. Thanks again for being so great!”
-Karen C.

A fast response

“Wow. That's a fast response! Thanks!”
-Deborah S.

Amazingly fast and detailed response

“Thank you for your amazingly fast and detailed response. I appreciate your time and effort.”
-Wells A.

Really fast customer service

“Thanks for your quick responses. Really fast customer service!”
-JP W.

Fast response

“Worked like a charm. Thank you for your fast response!”
-Dean R.

Turning customers into evangelists

“[Great service] That's how you turn customers into evangelists. We at LogicMaze already were evangelists. We've suggested the 37signals arsenal to anyone that would listen and will continue to do so. What happened last week just gave us even more reason.”
-Mitchell

Blown away by great customer service

“Thanks for responding. I'm blown away by the great customer service!”
-Joan D.

Phenomenal support response

“I wanted to pass along what absolutely phenomenal support response time you guys provide. Incredible.”
-David E.

Terrific and fast customer support

“Thanks so much for your help. I write for The Consumerist and am going to post a quicklink now letting people know how terrific and fast your customer support is - we're all about recognizing companies with good customer service.”
-Chris W.

Quickest support response ever

“My goodness, you must be living in the future. That was the quickest support response I have ever received. Thank you!”
-Rich G.

Proof of good support

“I greatly appreciate your help - we'd heard good things about 37signals support and now I guess I have the proof.”
-Simon S.

Fast customer service

“Thanks for the very fast customer service. One more reason I recommend Basecamp to everyone I know.”
-Jeremy H.

Quick response

“Never had this quick response from a customer service. We clearly picked the right product.”
-Tommi L.

Prompt reply, good manners

“Very, very impressed with your prompt reply. It sends me the message that you and your company are on the ball. Wish you could teach other companies your good manners!”
-Lenore G.

Fast

“I thought we were fast but you guys must be constantly fed with RedBull and Starbucks!”
-Scott N.

Best I've seen

“Your customer service response time is probably the best I've seen!”
-Alan B.

Support made the difference

“Thank you!! This all goes to show that even with the highest of tech, it is people that make the difference- you have a great product but your interest and support are what have made the difference for me!”
-Arlene S.

Your customer support rocks

“Thanks for such a prompt response. Your customer support ROCKS!”
-Paul

Great customer service

“Wow... that was the fastest response from a support address I've ever gotten! Great customer service.”
-Roger S.