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This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal. For status of Salesforce PODs, visit Salesforce Trust Site.
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Sub-Processors are listed here.
Service History
Recent Posts
Maintenance Release Completed Successfully
Veeva Basics Maintenance Release Notification
Scheduled Maintenance closed.
SiteVault Maintenance Release Notification
SiteVault is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced.
When: Thursday, September 4 at 9:00 am PDT (6:00 pm CEST/August 29 at 1:00 am JST)
What: POD Infrastructure maintenance - 25R2.0.38 Upgrade
Estimated Duration:120 minutes Affected PODs: General Release & Prerelease PODs
If you have additional questions, please email the Site Support team at sitevaultsupport@veeva.com.
Scheduled Maintenance closed.
Veeva CRM Sandbox and Production orgs will be upgraded to the 252.0.300 release for iOS and Windows platforms
. Systems are generally available during this time.
View Patch Notes
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 252.0.40 release for Online, iOS, and Windows platforms. Systems are generally available during this time.
Veeva Vault Maintenance Release Notification
Click here to learn how to find your Vault's POD location.
For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site.
If you have any further questions, please submit a ticket with Veeva Product Support.
Scheduled Maintenance closed.
Vault CRM Sandbox and Production instances will be upgraded to the 252.0.40 release for Online, iOS, and Windows platforms. Systems are generally available during this time.
Scheduled Maintenance closed.
Veeva EDC 25R2.0.15 HF is scheduled for production release on 09/04/2025 to EDC PODs:
VV1-22, VV1-1090, VV1-1204, VV2-2092, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV3-3121, VV2-2142, VV1-37, VV-2152, VV3-3134
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 25R2 Release Notes for additional release details.
Scheduled Maintenance closed.
eCOA Vault Maintenance Notification
- See Vault POD Details to learn how to find your Vault’s POD location.
- See the Veeva Trust Site for updates regarding system availability. eCOA Vault availability is reported under eCOA Vault, and MyVeeva availability under MyVeeva (eCOA, eConsent).
- If you have additional questions, please submit a ticket to Veeva Product Support.
Veeva engineering has identified the problem and has restored the service of the Crossix Data Stream. Data Stream publication will resume normally with this week's publication.
The Crossix Measurement Suite is currently experiencing a service disruption with data stream. Veeva engineering teams are working to restore the service as quickly as possible. This does not impact results delivered through the interface or audience segments.
We will post an update by 12PM EST on 9/8Support Locations
Veeva uses a follow-the-sun model to provide support services around the globe. We reserve the right to provide support from the following countries, unless the Customer has specifically excluded a location which may result in delays in support:
1. Asia Pacific
2. European Union member countries
3. United Kingdom
4. United States
Any updates to support locations will be posted here, and you may subscribe to this RSS feed to receive changes to our list of support locations.
Veeva’s Third Party Sub-Processors
Third party sub-processors are vendors selected by Veeva to processpersonal data on Veeva’s behalf in relation to the services Veeva provides toits customers under Veeva’s Master Subscription Agreement. Veeva’ssub-processors agree, in writing, to substantively the same data protectionobligations as apply to Veeva under applicable law and Veeva’s data processingagreements with its customers.
Hosting, Infrastructure and Support Sub-Processors
We engage the following sub-processors as providers of hosting andcomputing infrastructure related services to support all our services, andservices to provide and facilitate application and operational support as partof our customer support system.
Application(s) | Sub-Processor Name | Purpose | Data Processing Location |
All Veeva Applications, except Veeva Digital Events | Amazon Web Services | Cloud service provider (networking, computing, storage, and other solution offerings) | U.S., EU, China, Japan, as applicable |
All Veeva Applications, except Veeva Digital Events | Docker, Inc. | Computing infrastructure and cloud-native software application development services | U.S. |
Veeva Digital Events | Microsoft Azure | Cloud service provider for Veeva Digital Events (networking, computing, storage, and other solution offerings) | U.S. |
Application Support | Zendesk, Inc. | Customer support system and management of customer support cases | U.S. |
VeevaDevelopment Cloud
We engage the following sub-processors to support our provision ofVeeva Development Cloud applications. Veeva Development Cloud includes Veeva Clinical Operations, Clinical Data, Veeva RIM, Veeva Safety allbuilt on the Veeva Vault Platform. Visit this page for more information about Veeva’sDevelopment Cloud.
Application(s) | Sub-Processor Name | Purpose | Location |
Veeva Vault CDMS | Absorb Software, Inc. | Learning management system and online training for CDMS end-users | U.S. |
Veeva Vault (all apps) Veeva RTSM | Twilio Inc. | SendGrid Email: Manages notifications for product outages and releases Marketing Campaigns: Automation, scaling and management of marketing campaigns | U.S. |
Veeva Vault CDMS Veeva SiteConnect | SurveyMonkey Inc. | End-user survey platform | U.S. |
Veeva Vault (China) | China Telecom Americas Corporation* | Circuit and network connectivity services | Japan, China |
* Onlyapplicable to China-based Vault customers who have specifically consented tothe use of this sub-processor’s services.
Veeva Quality Cloud
We engage the following sub-processors to support our provision ofVeeva Quality Cloud applications. Veeva Quality Cloud includes applicationsfalling into the following categories: Process,Content, Training and Labs. Visitthis page for more information about Veeva’s Quality Cloud.
Application(s) | Sub-Processor Name | Purpose | Location |
QuickVault | Pendo.io | Product analytics, feedback and development of in-app guides | U.S. |
VeevaCommercial Cloud
We engage the following sub-processors to support Veeva Commercial Cloud applications. Veeva Commercial Cloud includes the Veeva Vault CRM Suite, Veeva PromoMats, Veeva Medical and VeevaCrossix. Visit this page for more information about Veeva’s Commercial Cloud.
Application(s) | Sub-Processor Name | Purpose | Location |
Veeva CRM (all apps) | Salesforce.com, Inc. (and its affiliates) | IaaS/PaaS infrastructure to support Veeva CRM | U.S., EU, China, Japan, Australia, South Korea, as applicable |
Veeva CRM (China) | Alibaba Cloud U.S. LLC | Content hosting and performance enhancement | Japan, China |
Veeva CRM (Veeva Approved Email) Vault CRM Veeva Network | Sinch America, Inc. | Email services | U.S. |
Veeva Vault CRM (Approved Email) | Sinch America, Inc. | eFax API service | U.S. |
Veeva CRM (Veeva Engage Meeting and Engage Webinar) Veeva Digital Events | Zoom Video Communications, Inc. | Video conferencing services | U.S. |
Engage Connect | Google Firebase | Push notifications | U.S. |
Veeva Network | Matomo Analytics | Product analytics | New Zealand |
Veeva Network | Mapbox, Inc. | Map display feature | U.S. |
Veeva Network (China) | China Telecom Americas Corporation* | Circuit and network connectivity services | Japan, China |
Veeva Network (China) | Cato Networks Ltd.** | Circuit and network connectivity services | Japan, China |
Veeva Crossix | Twilio Inc. | SendGrid Email: Manages notifications to users for product outages, release updates and admin alerts | U.S. |
Veeva Crossix | LiveRamp Holdings, Inc. | Data linkage: identity resolution for advertising measurement | U.S. |
Veeva Crossix | Adstra, LLC | Data collection: advertising measurement data collection Data processing: advertising measurement data cleaning Data linkage: identity resolution for advertising measurement | U.S. |
*Only applicable to China-based Network customers who have specifically consented to the use of this sub-processor’s services.
* *Limited to Network customers with a subscription to OpenData China data whose Network Instance is provisioned outside of China. Not applicable to Network customers whose Network Instance is located in China.
VeevaData Cloud
We engage the following sub-processors to support Veeva Data Cloudsolutions. Veeva Data Cloud includes VeevaOpenData, Veeva Link, Veeva Compass and Veeva CRM Pulse. While Veeva generally acts as a data controllerfor these Data Cloud solutions, in limited cases these sub-processors may haveaccess to customer data (e.g. user data). Visit this page for more information about Veeva’s Data Cloud.
Application(s) | Sub-Processor Name | Purpose | Location |
Veeva OpenData | Twilio Inc. | SendGrid Email: Manages data privacy notifications to healthcare professionals as part of Veeva’s Data Privacy Notification (DPN)* service on behalf of Veeva OpenData customers | U.S. |
Veeva Compass | Twilio Inc. | SendGrid Email: Manages notifications to users for product outages and releases | U.S. |
Veeva Link | Amazon Web Services | AWS Simple Email Service (SES) and AWS PinPoint used to manage customer communications and email campaigns | U.S. |
Veeva Link | Functional Software, Inc. d/b/a Sentry | Application monitoring tool for catching and reporting Link errors and crashes in production and development environments | U.S. |
Veeva Link | Mapbox, Inc. | Map display feature | U.S. |
Veeva Link | Matomo Analytics | Product analytics | Ireland |
* Only applicable toOpenData customers who have subscribed to this additional DPN service.
Veeva Services
We engage the following sub-processors to support Veeva Services.Veeva Services includes Veeva Business Consulting, Veeva Commercial Analyticsand Veeva Digital Events. Visit this page for more information about Veeva Services.
Application(s) | Sub-Processor Name | Purpose | Location |
Business Consulting Veeva Digital Events | Twilio Inc. | SendGrid Email: Manages notifications for product outages and releases Marketing Campaigns: Automation, scaling and management of marketing campaigns | U.S. |
Veeva Digital Events | Zoom Video Communications, Inc. | Video conferencing services | U.S. |
Veeva Digital Events | Adobe Inc. | Managed services and support for virtual events | U.S. |
Updates
You can subscribe to receivenotifications of updates to our list of sub-processors. To subscribe, navigateto the upper right hand side of this web-page, click ‘Subscribe’, enter youremail address and/or phone number, and then choose ‘Veeva Sub-processorsupdate’ from the drop down menu.
For questions related to Veevasub-processors, please contact privacy@veeva.com .
For additional information on Veeva’sprivacy program, please visit veeva.com/privacy .
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