Digital Services Act

The Digital Services Act (DSA) is an EU regulation that governs the obligations of online platforms like WordPress.com towards our users.

At WordPress.com, we value transparency and are aligned with the DSA’s goals of advancing transparency about policies and practices. We’ve proactively published reports about government information requests and takedown demands since 2013 (which you can read right here on this Transparency Report site!), and we share information about our content moderation rules and processes in our legal guidelines.

We employ a combination of automated processes and human moderation to manage content on our platform. This hybrid approach allows us to leverage the strengths of both machine-learning classification and human judgment to effectively moderate content at scale. If you send in a report, a human being will review it.

Our automated content moderation system utilizes industry-standard automated tools, including hashing, spam classifiers, and machine-learning based detection, to identify the dissemination of prohibited content, as well as to detect and filter out spam, phishing, and other technologically malicious activities. If you appeal a moderation decision we’ve made on your content, a human being will review it.

We are committed to promoting freedom of expression while creating a safe, healthy online space. We dedicate significant time, thought, and resources to ensuring our content moderation processes are fair and transparent, and it’s an area we’re continuously working to improve. 

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