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Subprocessors
Subprocessors
Chartbeat engages several vendors in providing our services to customers. These vendors are detailed below.
Used for hosting, processes customer traffic data
Company |
Nature of processing |
Location of processing |
Corporate HQ country |
Corporate HQ address |
Amazon Web Services |
Hosting. Receives and processes data as part of the delivery of Chartbeat's product |
Global |
USA |
410 Terry Avenue North Seattle, WA 98109 United States |
Fastly |
Content Delivery Network used to distribute Chartbeat code and configurations. |
Global |
USA |
475 Brannan St. #300 San Francisco, CA 94107 |
Snowflake |
Hosting. |
USA |
USA |
Suite 3A, 106 East Babcock Street, Bozeman, Montana 59715, USA |
Used directly for product or website, does not process customer traffic data
Company |
Nature of processing |
Location of processing |
Corporate HQ country |
Corporate HQ address |
Auth0 |
Authentication management for customers utilizing Single Sign On authentication |
Global |
USA |
10800 NE 8th, St Suite 700 Bellevue, WA 98004 |
BlueSnap (BlueSnap, Inc.) |
Payment processing; receives names, emails, and other contact information for those responsible for billing Chartbeat customers |
Global |
USA |
BlueSnap, Inc., 800 South Street, Suite 640, Waltham, MA 02453 |
Chameleon |
Customer messaging platform |
Global |
USA |
San Francisco, CA |
Hubspot |
Marketing automation platform used for contact with Chartbeat customers and prospects. |
Global |
USA |
25 First Street, 2nd Floor Cambridge, MA 02141 United States |
Launch Darkly |
Feature Flagging system |
Global |
USA |
Oakland, CA |
Mailchimp |
Transactional email service |
Global |
USA |
Atlanta, GA |
Osano |
Consent management |
Ireland |
USA |
3800 North Lamar Blvd Suite 200 Austin, Texas 78756 |
Pendo |
Analytics and in-product messaging |
Global |
USA |
150 Fayetteville St #1400, Raleigh, NC 27601 |
Sigma |
Embedded analytics (EA) tool for reporting and customer dashboards. |
Global |
USA |
116 New Montgomery St. #700, SanFrancisco, CA 94105 |
Signal Sciences |
Web application firewall |
Global |
USA |
600 Corporate Pointe, Suite 1200 Culver City, Ca 90230 |
Status Page (Atlassian) |
Hosting platform for Chartbeat status page |
Global |
Australia |
Level 6 341 George Street Sydney, NSW 2000 Australia |
Twilio |
Provides two factor authentication |
Global |
USA |
375 Beale Street, Suite 300, San Francisco, CA 94105 |
WP Engine |
Hosting platform for Chartbeat blog |
Global |
USA |
504 Lavaca Street Suite 1000 Austin, TX 78701 United States |
Zuora |
Payment processing. Receives names, emails, and other contact information for those responsible for billing at Chartbeat customers. |
Global |
USA |
101 Redwood Shores Parkway Redwood City, CA 94065 USA |
Used to support customers or prospects, does not process customer traffic data
Company |
Nature of processing |
Location of processing |
Corporate HQ country |
Corporate HQ address |
Atlassian |
Customer issue tracking |
Global |
Australia |
Level 6 341 George Street Sydney, NSW 2000 Australia |
Chili Piper |
Appointment setting platform |
Global |
USA |
Brooklyn, New York |
Cloud Ally |
Secure SaaS Data Protection Platform |
Global |
Canada |
OpenText 275 Frank Tompa Drive Waterloo, Ontario N2L 0A1
|
Clozd, Inc. |
Win-loss sale opportunity analysis service |
Global |
USA |
1300 W Traverse Parkway
|
Conga |
Document generation |
Global |
USA |
Broomfield, Colorado |
Dash Dash |
Spreadsheet automation |
Global |
Germany |
DashDash GmbH (dashdash) Am Märchenbrunnen 5 10407 Berlin |
Databees |
Third party team for data gathering |
Global |
USA |
San Francisco, CA |
Docusign |
Contract electronic signature service |
Global |
USA |
221 Main Street, Suite 1000 San Francisco, CA 94105 |
DeepNote |
Cloud based collaboration |
Global |
USA |
995 Market St San Francisco, 94103, California, United States |
Fivetran |
Data Integrations |
USA |
USA |
1221 Broadway Suite 2400 Oakland, CA 94612 |
GetFeedback |
Survey provider |
Global |
USA |
123 Mission St, Floor 26 San Francisco, CA 94105 |
Gerent, LLC |
Salesforce permissions and security |
USA |
USA |
13800 Coppermine Rd.
|
Grexit, Inc. d/b/a Hiver |
Email monitoring and scheduling |
USA |
USA |
Suite 203, 2880 Zanker Rd, San Jose 95134 |
Gong.io |
Phone call recording service |
Global |
USA |
814 Mission St, Floor 4 San Francisco, CA 94103 |
Google, Inc |
Provides email, videoconferencing, cloud-based storage, and other services |
Global |
USA |
1600 Amphitheatre Parkway Mountain View, CA 94043 |
Lantern |
Sales pipeline management and development |
Global |
USA |
|
Linkedin Sales Navigator (LinkedIn) |
Communications tool for Chartbeat prospects |
Global |
USA |
1000 W Maude Ave, Sunnyvale, CA 94085 |
LucidChart |
Charting tool |
Global |
USA |
One Front Street, Floor 28 San Francisco, CA 94111 |
Microsoft |
Hosting and office productivity software |
Global |
USA |
Redmond, WA |
Mixmax |
Email monitoring and scheduling |
Global |
USA |
512 2nd St San Francisco CA 94107 |
MixPanel |
Analytics for usage of the Chartbeat product |
Global |
USA |
One Front Street, Floor 28 San Francisco, CA 94111 |
Outreach |
Sales email platform |
Global |
USA |
333 Elliott Ave W #500 Seattle, WA 98119 |
Passage Technology |
Data aggregator for CRM data |
Global |
USA |
100 S. Saunders Rd Suite 150 Lake Forest, IL 60045 USA |
ProductBoard |
Customer issue tracking |
Global |
USA |
San Francisco, CA |
Salesforce |
Customer relationship management |
Global |
USA |
Salesforce Tower 415 Mission Street, 3rd Floor San Francisco, CA 94105 |
Slack |
Messaging platform |
Global |
USA |
San Francisco, CA |
Tabon Digital Pte, Ltd. |
Customer support |
Singapore |
Japan |
531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore 051531 |
Terminus |
Cloud-based Revenue Growth platform |
USA |
USA |
3340 Peachtree Rd. NE, Suite 300, Atlanta, Georgia, 30326 |
Typeform |
Survey provider |
Global |
Spain |
Barcelona |
Uberconference |
Video conferencing system. May receive names, emails, and other contact information for those engaged in videoconferencing with Chartbeat |
Global |
USA |
100 California Street, Suite 500, San Francisco, CA 94111 |
Ximera, Inc. |
Customer support |
Japan |
Japan |
2-10-12 Dogenzaka Shibuya-ku Tokyo, 150-0043 Japan |
Zapier |
API service allowing easy connections between a large number of applications |
Global |
USA |
548 Market St. #62411 San Francisco, CA 94104-5401 |
Zendesk |
Customer support platform |
Global |
USA |
1019 Market St San Francisco, CA 94103 |
Zoom |
Cloud-based communications platforms |
USA and others |
USA and others |
55 Almaden Boulevard, 6th Floor, San Jose, CA 95113 |
Chartbeat Affiliates
ENTITY NAME |
ENTITY COUNTRY |
FatTail, Inc. |
USA |
Lineup Systems Limited |
UK |
Tubular Labs, Inc. |
USA |
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