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Change encryption key now

Prerequisites

The following permissions:

Recording > Encryption key > Edit and View

At any time you can generate and implement a new public or private key pair if your key configuration is Genesys Cloud Management or AWS KMS Symmetric. After the system generates a new key pair, it uses that key pair to encrypt or decrypt information.

Perform the following steps to generate and implement a new public or private key pair:

Click Admin > Quality > Encryption Keys.
Click Menu > Conversation Intelligence > Recording and Policies > Encryption Keys.
Select the Recordings tab.
Click the Change Key Now button. A new row is added to the Recent key Pair History list. The new row includes the new key pair and the name of the person who generated it.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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