Add categories to a knowledge base V2

You can organize your knowledge base articles with categories. For more information, see Understand knowledge base categories and labels.

1. Click Admin. 
2. Under Knowledge, click Categories & Labels.
3. Click Menu > Knowledge > Categories and Labels.
4. Under Category Name, give the new category a meaningful name.
5. (Optional) To nest the new category under a parent category, click the Nest category under list and select the parent.
6. Click Create Category.