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HTTP/1.1 200 OK Content-Type: text/html; charset=UTF-8 Transfer-Encoding: chunked Connection: keep-alive Server: nginx Date: Thu, 09 Oct 2025 18:10:57 GMT X-Content-Type-Options: nosniff X-XSS-Protection: 1; mode=block Strict-Transport-Security: max-age=63072000; includeSubDomains; preload Link: ; rel="https://api.w.org/" Link: ; rel="alternate"; title="JSON"; type="application/json" Link: ; rel=shortlink X-Powered-By: WP Engine X-Cacheable: SHORT Cache-Control: max-age=600, must-revalidate Content-Encoding: gzip X-Cache-Group: normal Access-Control-Allow-Origin: * Permissions-Policy: geolocation=(), midi=(), sync-xhr=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), payment=() Referrer-Policy: origin Vary: Accept-Encoding,Accept-Encoding,Accept-Encoding,Accept-Encoding,Cookie X-Cache: Miss from cloudfront Via: 1.1 2647da4c393543317cd2105f02d49fe0.cloudfront.net (CloudFront) X-Amz-Cf-Pop: BOM54-P1 X-Amz-Cf-Id: RvKg9Z8yNgCnqHx8gWL0F69_7A2YzW83lofZrnB8TqMZHVkw9mcTDw== About accessibility - Genesys Cloud Resource Center

About accessibility

Genesys is committed to a more inclusive customer experience and continuously works to enhance accessibility in Genesys Cloud. Accessibility design and implementation includes support for screen readers, keyboard navigation, and other features, based on inclusive user interface design.

Genesys has focused its efforts on following the standards set forth in the Web Content Accessibility Guidelines (“WCAG”) 2.2 Level AA, Section 508 of the US Rehabilitation Act (corrected January 22, 2018), and EN 301 549 (V3.1.1 & V3.2.1) and shall make every reasonable effort to conform with such standards.

Genesys Accessibility Conformance Reports (ACRs) which document our conformance to these requirements are available in the following section.

Note: To report an accessibility issue, open a case with Genesys Cloud Customer Care.

Genesys Cloud accessibility compliance

Accessibility compliance is evaluated through manual and automated testing. Manual evaluation methods include use of screen readers such as VoiceOver, NVDA, and JAWS. Apart from automated tools, automated testing incorporates browser plugins such as axe and accessibility insights.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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