01Fin is the only complete, fully configurable AI Agent System in customer service—empowering support teams to customize, test, and continuously improve Fin through a no-code user experience anyone can manage.
Customize Fin's tone of voice, teach it your support knowledge and policies, and configure how it handles complex tasks in over 45 languages.
Featured Capabilities
Multi-source generative answers
Knowledge sources
Fin knowledge management
Fin Guidance
Tone of voice
Multilingual
Real-time translation
Content targeting
Fin Tasks
Personalized answers
Data connector templates
Fin Vision
Test
Test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.
Featured Capabilities
Batch testing
Answer rating
Fin preview
Answer inspection
Audience testing
Deploy
From email and live chat to phone, SMS, and social—Fin can answer any question, across any channel, any time.
Featured Capabilities
Fin Voice
Fin over live chat
Fin over email
Fin over API
Fin over WhatsApp & SMS
Fin over Social
Fin over Slack
Workflows for Fin
Human handoff
Audience targeting
Usage limits and notifications
Unrivalled Performance
Fin outperforms every competitor.Every time.
Fig 2.A - Fin’s average resolution rate increases 1% every month
Fig 2.B - Fin wins every head-to-head test ON RESOLUTION RATE
Resolution rate based on independent testing conducted by Fin customers.
Fig 2.C - Fintech Customer
“Fin is in a completely different league. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.”
Angelo Livanos, Vice President of Global Support at Lightspeed
Seamless integration
Fin works with any helpdesk
03 Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
04 The Fin AI Engine™ is a patented AI architecture specifically engineered for complex customer service queries. Every layer is optimized for accuracy, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI Agents.
05 The AI Group, an expert team of over 40 machine learning scientists, engineers and designers, continuously optimize Fin’s performance through cutting-edge research, experimentation, and innovation—and publish their insights in the AI research blog.
AI Group Leadership
Pratik BothraPrincipal Machine Learning Engineer
Rob ClancyStaff Product Engineer
Mario KostelacPrincipal Machine Learning Engineer
Molly MaharPrincipal AI Designer
Brian McDonnellDirector, Engineering
Fedor ParfenovStaff Machine Learning Scientist
Fergal ReidChief AI Officer
Pedro TabacofPrincipal Machine Learning Scientist
Alexey TarasovSenior Manager, ML Engineering
Rati ZvirawaDirector, Product Management
Get the #1 AI Agent for all your customer service
#1 AI Agent on G2
FIN MILLION DOLLAR GUARANTEE
Fin with your current helpdesk
Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
Fin is the best-performing [1]and most powerful AI Agent, resolving more complex queries and delivering higher resolution rates than any other AI Agent.
![A diagram showcasing "[3.a.1] Refine the query" of the Fin AI Engine](/img/home/ai-engine-1.svg)
![A diagram showcasing "[3.a.2] Retrieve relevant content" of the Fin AI Engine](/img/home/ai-engine-2.svg)
![A diagram showcasing "[3.a.3] Rerank for precision" of the Fin AI Engine](/img/home/ai-engine-3.svg)
![A diagram showcasing "[3.a.4] Generate a response" of the Fin AI Engine](/img/home/ai-engine-4.svg)
![A diagram showcasing "[3.a.5] Validate accuracy" of the Fin AI Engine](/img/home/ai-engine-5.svg)
![A diagram showcasing "[3.a.6] Engine optimization" of the Fin AI Engine](/img/home/ai-engine-6.svg)
