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Support Tickets

Select the ticket type that best addresses your concern.

Web Reputation

Report malicious domains, URLs or IP addresses, or request a reputation correction

Content Categorization

Report domains, URLs or web IP addresses with no content category assigned, or request a category change

Sender IP Reputation

Report IP addresses sending malicious emails, or request a reputation correction

Sender Domain Reputation

Report email sender domains that are incorrectly blocked or email sender domains that are malicious

File Reputation

Report SHA256 hashes of files believed to be malicious, or request a reputation correction

IPS/IDS

Submit Snort Rule false positives or request IPS/IDS coverage for a specific CVE.

Unsure which ticket type you need? Click here for more information

Frequently asked questions

Find quick answers to the most frequent questions asked by customers

How current is the Talos Intelligence Reputation Center data?
The data presented on TalosIntelligence.com is refreshed every 3 hours. This schedule ensures faster query times and manages effective server load.
How do I create a Cisco account?
If a user does not have a CCO ID through Cisco, they can create a free guest account here.
How can I adjust my IP Address reputation score?
Users can submit a Sender IP Reputation ticket here, and our analysts will investigate. Please provide as many details as possible.
How do I submit an email to the Email Status Portal?
Users wishing to submit samples of spam/phish, ham, marketing or non-marketing emails that may have been mis-identified by ESA/CES, may either download the Microsoft Outlook plugin, or submit to the following emails as an attachment directly. Detailed instructions can be found on this page.
When can I expect a response to a ticket I filed?
Many factors contribute to how quickly one of our analysts can address your concern, including the type of ticket filed.

Reputation

Correcting reputation scores can be complex, given the large number of threat intelligence sources and automated systems that may be involved. Further, before changing a Threat Level, Talos will determine whether the new level is valid. If there was any error, Talos will ensure any systems or sources are corrected as necessary. Many disputes are resolved via automation; when human intervention is needed, most disputes are nonetheless resolved in one business day.

Content Categorizations

Single English, French and German submissions will be addressed within 1 business day of being submitted (all others within 3 business days). Bulk submissions of less than 50 will also be addressed within 1 business day. Submissions larger than 50 will have the first 50 URLs categorized in 1 business day with the additional URLs followed up with as the team is able. The team operates on a 24/5 schedule aside from some holidays.
Can I get a list of all websites for a specified content category, or content category information for a list of URLS?
No. Aggregated content categorization data is considered proprietary information and requests for such will not be fulfilled.

Unsure what you need help with?

Our support documentation covers a variety of topics to assist you.

General Account Information

Reputation Center

Common questions about reputation issues and lookups

Email Status Portal

Submitting and monitoring email submissions for classification

View all support documentation

All Support Docs:

Reputation Center

Email Status Portal

Submissions

Reputation Monitoring Service

IPS/IDS Coverage Overview

IPS/IDS Coverage & Snort Rules

General Account Information

Security Tools

Application Visibility Control Portal

Original Source | Taken Source

Support Tickets

Web Reputation

Content Categorization

Sender IP Reputation

Sender Domain Reputation

File Reputation

IPS/IDS

Frequently asked questions

Reputation

Content Categorizations

Unsure what you need help with?

General Account Information

Reputation Center

Email Status Portal

Reputation Center

Email Status Portal

Reputation Monitoring Service

IPS/IDS Coverage Overview

General Account Information

Security Tools