Select the option that best fits your current situation to obtain an RMA
To return an item, you must obtain a Return Material Authorization (RMA) from options below. Otherwise, select the appropriate step for where you are in the process.
Step 2: Arrange Pick-Up
To print your shipping label and to schedule a date for a carrier to come pick-up the equipment, please select from the options below. You may also work with your own carrier to a schedule a pick-up.
Please note that RMA with Credit and Try and Buy return types must be returned at the customer's expense.
To utilize our Customer Recycling Solutions program, log in to your
Cisco account and fill out the form
to request a return. After you have obtained your Case ID, a certified
Cisco Recycler will reach out to you to arrange a pick-up. For assistance, call our Returns hotline at 1-844-9RETURN.
×
Is your return more than 100 lbs?
×
Do you know the Serial Numbers or Product IDs of your products and the
quantity you’d like to return?
×
Cisco Returns Program
To return your end-of-use products, use our newly launched simple
self-service returns platform to request a return. Click
here
to get started. For assistance, call our Returns hotline at
1-844-9RETURN
×
Send IT Back
To return your end-of-use products, use our easy, convenient, and free
mobile app to request a return. The mobile app is available for the
and
devices. Click
for more information on how to start your return. For assistance, call
our Returns hotline at 1-844-9RETURN
×
Cisco Returns Program
To return your end-of-use products, use our newly launched simple
self-service returns platform to request a return. Click
here
to get started. For assistance, call our Returns hotline at
1-844-9RETURN
To utilize our Customer Recycling Solutions program, log in to your
Cisco account and fill out the form
to request a return. After you have obtained your Case ID, a certified
Cisco Recycler will reach out to you to arrange a pick-up.
×
Do your products power on?
×
Customer Recycling Solutions
To utilize our Customer Recycling Solutions program, log in to your
Cisco account and fill out the form
to request a return. After you have obtained your Case ID, a certified
Cisco Recycler will reach out to you to arrange a pick-up.
To return your end-of-use products, use our easy, convenient, and free
mobile app to request a return. The mobile app is available for the
and
devices. Click
for more information on how to start your return.
