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Alchemer Digital
Easily collect targeted, real-time digital feedback and engage customers at exactly the right moment in their journey.
Expand your VoC capabilities beyond traditional surveys
Seamlessly integrate customer feedback, behavioral patterns, and journey analytics to eliminate guesswork. In a modern CX program, customer feedback can be collected with every interaction. Reach customers on your apps and websites, at any step of their digital journey – at 10x the response rates of traditional feedback collection (like email).
Reach the right audience at exactly the right moment
Target your customers with unmatched precision by leveraging a combination of digital events and customer data. Key targeting criteria includes:
- Loyalty program activity and purchase history
- Previous survey responses and customer interactions
- Sentiment trends over time
- Behavioral patterns and engagement levels
Understand the right moment to ask for instant feedback—versus when your customer is ready to give more in-depth feedback.
Collect highly relevant customer feedback
Quickly understand how customers feel after a specific interaction or throughout their journey by using targeted feedback tools like surveys, polls, and rating prompts. These real-time feedback methods are designed for quick engagement and help you align responses with your business goals.
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